AVA Annual Conference 2023: learn how to protect your team from incivility, conflict – and the great resignation!

_{Image: Dr Olivia (Liv) Oginska, 2023 AVA Annual Conference plenary speaker}

Veterinary practices struggle with high levels of burnout and employee turnover. Incivility and conflict – whether it occurs during interactions with clients or colleagues – fans the flames. Yet research shows that veterinary team members perform best when incivility is addressed, where conflict is managed in a psychologically safe way and where they feel included, valued and a sense of belonging. 

Learn how emotional agility can protect your team and business in the plenary with veterinarian Olivia (Liv) Oginska.

Liv will take you on a dive into the science of emotional intelligence, its impact on team wellbeing and the steps you can take to enhance emotional intelligence and emotional agility in your workplace.

Liv graduated from the University of Poland in 2016 before undertaking postgraduate surgical training in the UK. Exposed to a range of working conditions and workplaces, she developed an interest in wellbeing. This led to a Masters degree in Applied Positive Psychology (Anglia Ruskin University). She developed the Human-Savvy platform to provide emotional intelligence coaching and workplace culture training. 

If it’s been said or done in a veterinary workplace, Liv has heard or seen it – the good, the bad and the ugly. The trouble is, exposure to too much of the bad and ugly (incivility from clients and colleagues) destroys trust, wears team members down and contributes to career attrition.

Liv will help you minimise the bad, eliminate the ugly, and increase the good to establish and maintain a psychologically safe working environment. The tools she will introduce you to will not only help you thrive in your workplace, but in all other facets of life.

Don’t miss the plenary on Tuesday 30 May 2023, from midday.

For more information and to register, please click here.